Terms of Service

1. ACCEPTANCE OF TERMS

By accessing, browsing, or using CrocLeads ("the Service", "the Platform"), operated by Hustle Ventures ("the Company", "we", "us", "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must immediately cease using the Service. Your continued use of the Service constitutes ongoing acceptance of these Terms and any amendments thereto.

2. DEFINITIONS

"Service" means the CrocLeads platform, including the website at crocleads.com, all subdomains, APIs, dashboards, mobile interfaces, and related services.

"Builder" means any registered user who purchases or accesses leads through the Platform.

"Lead" means a single homeowner record identified by their phone number. One person = one lead, regardless of how many times or from how many websites they submit their details.

"Signal" means a purchasable marketplace listing representing a lead's interest in a specific industry (e.g., custom homes, granny flats, construction loans). Each signal has a unique identifier (e.g., SIG-0028) and is independently priced and purchasable.

"Industry" means a category of building or construction service (e.g., Custom Homes, Granny Flats, Construction Loans, Renovations).

"Homeowner" means any individual whose information is collected through our network of content websites.

"Shared Signal" means a signal sold to a maximum of three (3) Builders.

"Exclusive Signal" means a signal sold to one (1) Builder only.

3. THE SERVICE

CrocLeads provides a marketplace platform for builders to purchase verified homeowner leads. Leads are sourced from our proprietary network of home building content websites, verified for genuine intent, and made available through a self-service dashboard. The Service is offered on a pay-per-lead basis with no subscription, retainer, or long-term contractual commitment.

Service availability: We endeavour to maintain continuous availability of the Platform but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

4. LEADS, SIGNALS, AND PURCHASES

Leads vs Signals: CrocLeads operates on a signal-based purchase model. A "lead" is a single homeowner (identified by their phone number). A "signal" is that homeowner's expressed interest in a specific industry. One homeowner may generate multiple signals across different industries — for example, the same person may be interested in both a custom home build and a granny flat addition. Each signal is a separate, independently purchasable listing.

What you purchase: When you purchase a signal, you are purchasing access to that homeowner's contact details and project information for the specific industry associated with that signal. Purchasing a signal in one industry does not grant you access to or ownership of signals from the same homeowner in other industries.

Same homeowner, multiple signals: The same homeowner may appear in the marketplace as multiple signals across different industries. Each signal is priced independently based on the industry and the homeowner's quality score. You may purchase multiple signals from the same homeowner across different industries — each is a separate transaction.

Same industry, multiple sources: A homeowner may submit their details through multiple websites within our network that serve the same industry. This results in one signal only — not multiple. You will never see duplicate signals for the same homeowner within the same industry.

Signal expiry: Signals have an expiry period (typically 45–90 days from creation). Expired signals are removed from the marketplace. If the same homeowner re-submits their details after expiry, the signal is reactivated with a new expiry date.

Shared vs Exclusive: A shared signal may be purchased by up to three (3) builders. An exclusive signal is sold to one (1) builder only and is only available when no other builder has yet purchased that signal. Once purchased exclusively, no other builder may purchase that signal.

5. ELIGIBILITY

To register and use the Service, you must: (a) be an Australian registered business with a valid Australian Business Number (ABN); (b) hold all licences, permits, and registrations required by the relevant state or territory building authority for the construction work you intend to perform; (c) be at least 18 years of age; and (d) have the legal authority to bind the business entity you represent.

By registering, you represent and warrant that all information provided is accurate, current, and complete. You agree to promptly update your registration information if it changes. We reserve the right to verify your eligibility and to suspend or terminate accounts that fail verification.

6. SIGNAL PURCHASES AND PAYMENT

Pricing: Signal prices are displayed in Australian Dollars (AUD) and include GST where applicable. Prices vary based on lead quality score, industry, and whether the signal is purchased as shared or exclusive. We reserve the right to change pricing at any time; price changes do not affect previously completed purchases.

Finality: All signal purchases are final and non-refundable, except as expressly provided in the Signal Quality Disputes section below. Once a signal is purchased, the homeowner's contact details are delivered to you immediately and cannot be "un-delivered".

Payment processing: Payments are processed via third-party payment processors (currently Razorpay). By making a purchase, you agree to the payment processor's terms of service. We do not store credit card numbers on our servers.

No guarantee of conversion: We verify that signals represent genuine homeowner enquiries at the time of capture. We do not guarantee that any homeowner will respond to your contact attempts, proceed with a building project, or result in a signed contract. Signal quality refers to the verification of contact details and building intent at the point of capture only.

Cross-industry purchases: If the same homeowner has signals in multiple industries you track, each signal is a separate purchase. Purchasing one signal does not entitle you to contact the homeowner about a different industry's signal unless you have also purchased that signal.

7. SIGNAL QUALITY DISPUTES

If you believe a purchased signal contains demonstrably invalid contact information (e.g., disconnected phone number, non-existent email address) or does not represent a genuine building enquiry, you may raise a dispute within seven (7) calendar days of purchase.

Dispute process: Disputes must be submitted through the Platform's dispute mechanism. You must provide reasonable evidence supporting your claim (e.g., screenshot of failed delivery, call log showing disconnected number). We will review disputes against proof-of-life evidence collected at the time of lead capture, including IP address, form timing, bot verification status, and contact verification records.

Resolution: Refunds, account credits, or replacement signals are issued at our sole and absolute discretion. Disputes raised after seven (7) days will not be considered. Excessive or frivolous dispute submissions may result in account suspension.

Cash refund guarantee: For signals with provably invalid contact information — confirmed by our verification records (disconnected phone number, failed OTP delivery, or demonstrably fake identity) — we will issue a full cash refund to your original payment method within 7 business days. This guarantee reflects our confidence in the Signal Quality Verification system.

Same homeowner, different signal: A dispute on one signal does not automatically apply to other signals from the same homeowner. If you purchase the same homeowner's signal in a different industry and encounter the same contact issue, you must raise a separate dispute for that purchase.

8. ACCOUNT RESPONSIBILITIES AND ACCEPTABLE USE

You are solely responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorised use of your account.

You must not: (a) share, resell, or distribute lead contact details to any third party; (b) use leads for any purpose other than legitimate building and construction business enquiries; (c) contact leads in a manner that is harassing, misleading, or in violation of applicable laws including the Australian Consumer Law, Spam Act 2003 (Cth), and Do Not Call Register Act 2006 (Cth); (d) use automated tools, scripts, or bots to access the Platform; (e) attempt to circumvent any security measures; (f) misrepresent your identity, credentials, or licensing status; or (g) use the Service for any unlawful purpose.

Violation of these obligations may result in immediate account termination without refund, and we reserve the right to pursue legal remedies.

9. INTELLECTUAL PROPERTY

All content, software, trademarks, logos, designs, text, graphics, and other materials on the Platform ("Content") are the exclusive property of Hustle Ventures or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for its intended purpose only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Content without prior written consent from Hustle Ventures.

10. DISCLAIMER OF WARRANTIES

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any lead information beyond the verification steps described in our documentation.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Hustle Ventures, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, business, data, goodwill, or anticipated savings, arising out of or in connection with your use of or inability to use the Service, regardless of the cause of action or theory of liability.

Our total aggregate liability for any and all claims arising out of or related to these Terms or the Service shall not exceed the total amount paid by you for lead purchases during the twelve (12) months immediately preceding the event giving rise to the claim.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Hustle Ventures, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your infringement of any third-party rights; or (e) any contact you make with homeowners whose leads you have purchased through the Platform.

13. TERMINATION

We may suspend or terminate your account at any time, with or without cause, and with or without notice, including but not limited to violation of these Terms, fraudulent activity, or failure to maintain valid business registration or licensing. You may close your account at any time by contacting us.

Upon termination: (a) your right to access the Service ceases immediately; (b) you are not entitled to a refund of any previously purchased leads; (c) any outstanding payment obligations remain due; and (d) the provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 9, 10, 11, 12, 14, and 15.

14. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts located in Bengaluru (Bangalore), Karnataka, India.

You irrevocably submit to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India, and waive any objection to such jurisdiction on the grounds of venue, forum non conveniens, or any similar grounds. Notwithstanding the foregoing, we retain the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of our intellectual property rights.

15. DISPUTE RESOLUTION

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute through good faith negotiation by sending a written notice to our contact email describing the nature of the dispute and the relief sought. We will endeavour to resolve the dispute within thirty (30) days of receiving such notice.

If the dispute cannot be resolved through negotiation, either party may pursue resolution through the courts of Bengaluru, Karnataka, India, as specified in Section 14.

16. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, internet or telecommunications failures, cyberattacks, power outages, or any other force majeure event.

17. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

18. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Hustle Ventures regarding the Service and supersede all prior or contemporaneous agreements, understandings, representations, and warranties, whether written or oral, regarding the Service.

19. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email to registered users or through a notice on the Platform. Your continued use of the Service after such changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Service and close your account.

20. CONTACT

For questions, concerns, or notices regarding these Terms, contact:

Hustle Ventures
Email: [email protected]
Website: crocleads.com